Terms & Conditions of Purchase
The conditions of purchase apply to the sale of goods and services at universitetsforlaget.no to consumers or companies.
1. Seller
The seller is H. Aschehoug & Co. (W. Nygaard) AS, PO Box 363 Sentrum, 0102 Oslo. Organisation no. NO910292005
2. Prices
All prices are shown in Norwegian kroner (NOK) and include VAT. In your shopping cart you will be shown the total price including all taxes.
3. Payment
3.1 Private customers
The payment solution for private customers is provided by Bambora. Private customers can pay with Visa, MasterCard, Vipps or invoice/part payment (for Norwegian citizens).
When a purchase has been completed, we will reserve the amount on your debit or credit card. When the item is sent from stock, the amount will be deducted.
3.2 Business Customers
Business customers can pay by invoice. Invoices to companies have a payment period of 14 days. Invoices are sent separately from the goods to the customer’s email address. If the company is able receive invoices in EHF format, this will be used.
In the case of overdue or non-payment, there will be an overdue-payment fee, interest on the overdue payment, plus any applicable costs pertaining to the recovery of the debt.
4. Delivery time
Our delivery time is 3–5 business days inside Norway. However, unforeseen events may delay delivery. Contact us if your order is urgent. For delivery abroad, extra delivery time must be taken into account.
5. Shipping
In Norway the goods are shipped with PostNord. PostNord does not deliver to PO box addresses. Therefore, please provide the street address for the fastest possible delivery.
You can choose from the following delivery methods.
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Mailbox or doormat delivery (MyPack Home Small)
The package will be delivered to your mailbox. If that is not possible, the postman will leave the package on your doormat. You will receive an SMS when the package is delivered. -
Delivery to nearest collection point (MyPack Collect)
The parcel will be sent to your nearest collection point and you will receive an email/SMS when the parcel is ready for collection. Bring your collection code and ID when picking up a package. -
Parcel delivered by courier to company (Parcel)
The package is delivered directly to the company for signature between 08-16. Applies only to companies.
Packages can be tracked at postnord.no.
5.1 Delivery abroad
Shipments within Europe and to Svalbard are charged NOK 200 in postage and handling fee. The package cannot be tracked.
6. Your rights – the right of withdrawal and the Consumer Goods Act
When you purchase goods through Universitetsforlaget, both the Consumer Goods Act and the Right of Withdrawal apply. This means that if you find defects in your order or for any reason regret your purchase, you can, according to the right of withdrawal, return your purchase within 14 days of receiving the item. When you wish to return an item, it is important that you fill out the return form and attach it to the return shipment. We refund the purchase price when the item is returned.
A cancellation form is included with your order. You can also download it here. Vi Please note that if you return the item because you no longer wish to purchase the item, you will have to pay for shipping yourself.
The right of withdrawal applies only to private customers.
To return books:
Mailbox address/return mail:
Forlagsentralen ANS
PO Box 20
1402 Ski
Norway
6.1 Complains
If there is an error or damage to the delivery, you can contact us to arrange a return, an exchange, or a price reduction.
The right to complain covers defects in products and not damage caused, for example, by normal use. Complaints should be made within a reasonable time and no later than two years after you received the item.
7. Privacy, Security and Personal Information
In connection with your order, you accept that we store and use your information. We do this to fulfil our obligations to you. Read more in our Privacy Policy.
7.1. Cookies
Cookies are text files that are sent from a website to your internet browser, where they are stored either in the memory (session cookies) or as a text file (text-based cookies). Cookies are used to store details of your log-in or shopping cart as you navigate our website. If your browser has been set to not accept cookies, you will not be able to shop on our site. However you can easily change this in your browser settings. Please note that we do not use cookies to store personal information about you. Read more about the use of cookies on universitetsforlaget.no here.